Refund policy

Return & Refund Policy

At ORÉA, your satisfaction is our top priority. If you’re not fully happy with your purchase, we offer a 30-day return and refund policy, even if you’ve tried the product.

30-Day Refund Promise

You can request a return or refund within 30 days of receiving your order—no questions asked.

What Can Be Returned

We accept returns if:

• The product is gently used but not completely finished.
• It’s returned within 30 days of delivery.
• The item is in good condition, with original packaging if possible.

How to Start a Return

1. Contact our support team at oreaskincareofficial@gmail.com or @getorea instagram handle, with your order number and reason for return. 
2. We’ll send you simple instructions on how to return the item.
3. Once we receive and inspect the return, we’ll process your refund.
4. Customer has to send the package back at our address on his/her own expense

Refund Process

• Approved refunds are sent to your original payment method within 2-3 business days.
• If the return is due to damage, defects, or our error, we will also cover the return shipping.

Exceptions

• Products that are completely used up or damaged through misuse cannot be refunded.
• Gift cards and promotional items are not eligible for return.

Questions?

We’re always here to help. Reach out to us anytime for support with returns or anything else.

Thank you for choosing ORÉA, we’re committed to giving you skincare that truly works, risk-free.